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Customer Service & Account Management

For your reference, we've included some sample project ideas below. We encourage educators to mix-and-match components from various departments so that the projects are cross functional in nature. In all cases, we customize the projects based on company goals and course teaching objectives.
Create a Community Resource Guide
  1. Identify your Target Population, and Understand its Needs and Challenges
  2. Showcasing Best Practices
  3. Developing a Community Resource Guide
  4. Defining Strategies to Evaluate Progress and Measure Success
Develop an Onboarding Plan for New Clients
  1. Comprehending the Target Population’s Needs and Challenges
  2. Revealing Best Practices for an Onboarding Plan
  3. Develop your Onboarding Plan
  4. Determine Methods to Measure the Progress and Effectiveness of your Onboarding Plan
Develop Knowledge Base for Customers
  1. Define the Status Quo of Customer Support
  2. Create Prototype Demonstrating Recommendations for Design, Content, and Delivery method
  3. Finalize Prototype and Make Recommendations for Launch Strategy
  4. Deep dive into the Company
Make Recommendations for CRM Adoption & Implementation
  1. Define the Current CRM System
  2. Deep dive into the Company & Industry
  3. Conduct research on digital technologies used by aspirational companies
  4. Make recommendations for CRM Adoption & Implementation
Develop a Sustainable Customer Retention Strategy
  1. Understand the Company’s Business Model and KPI’s
  2. Deep Dive on the Company's Customer Base
  3. Explore Potential Customer Retention Strategies
  4. Make Recommendations for a Customer Retention Strategy
Develop a Health & Wellness Toolkit for Clients
  1. Exploring the Needs, Demands and Preferences of the Target Community
  2. Analyzing and Evaluating Existing Health and Wellness Toolkits
  3. Establishing the Toolkit Theme and Incorporating Practical Tools and Resources for Effective Implementation
  4. Evaluating the Effectiveness and Impact of the Toolkit: Assessing Outcomes and Gathering Feedback

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