LibraryDesert Unity ProjectFacilities for the Future: Optimizing DKA’s Physical Footprint for Impact and Scale

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Facilities for the Future: Optimizing DKA’s Physical Footprint for Impact and Scale

Last Updated: 04/14/2026

Case Organization

DK Advocates (DKA Tucson)

https://www.dkajobs.com/

1502 E Broadway Blvd, Tucson, AZ 85719, United States

11-50

Case Contributors

Case Disciplines

Community Organization and Social Action Economic Development, Work and Occupations Operations Organizational Culture Public Administration Strategic Planning

Skills & Expertise

Budgeting Capacity Planning Capital Planning Cost-Benefit Analysis Facilities Planning Facility Design Financial Modeling Fundraising Strategy Grant Research Impact Modeling Implementation Planning Infrastructure Planning Needs Assessment Operational Analysis Phasing Strategy Process Mapping Risk Assessment Scenario Planning Site Selection Analysis Space Utilization Analysis Stakeholder Analysis Strategic Planning SWOT Analysis Zoning & Regulatory Analysis

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Background & Objective

The challenge or opportunity you are trying to address for the organization.

DKA (DK Advocates / dkajobs.com) is a Tucson-based employment support organization that prepares individuals with barriers to employment for job success through skills training, in-house businesses, and personalized coaching. With two existing locations and growing community need, DKA is at an inflection point: deciding whether to consolidate operations, expand, or rebuild to better serve more clients in the future.As DKA seeks to expand its capacity to serve more clients and deliver a broader range of training and placement services, it faces the challenge of operating across two separate locations that may no longer be ideal for long-term growth.
Learning Objectives

This is what students will learn as they complete the case.

This case challenges students to evaluate how physical infrastructure decisions shape an organization’s ability to scale impact, improve operations, and serve its community effectively. It provides a practical lens into facilities strategy, capital planning, and operational design within a mission-driven organization. Students will develop skills in translating programmatic needs into spatial and financial decisions, balancing long-term growth with feasibility constraints. The case mirrors real-world strategic planning engagements where facilities, operations, and impact outcomes must be tightly aligned. 
  •  Analyze DKA’s current facility usage, client flow, and operational constraints to identify bottlenecks limiting scale and effectiveness 
  •  Evaluate strategic trade-offs between consolidation, expansion, and relocation scenarios using operational, geographic, and financial criteria 
  •  Assess how facility decisions impact client access, staff efficiency, and employer partnership engagement 
  •  Design an ideal future-state facility model that aligns physical space with program delivery, client experience, and organizational growth goals 
  •  Develop a cost-benefit framework to compare facility investment options, including capital costs, funding strategies, and long-term ROI 
  •  Model the operational and impact implications of different facility scenarios on client volume, service quality, and organizational capacity 
  •  Prioritize implementation pathways and phasing strategies that minimize disruption while enabling scalable growth 
  •  Synthesize facility strategy, financial analysis, and impact projections into an executive-ready
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