LibraryDesert Unity ProjectExpanding DKA’s Collections Capacity to Grow Client Opportunity Inventory

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Expanding DKA’s Collections Capacity to Grow Client Opportunity Inventory

Last Updated: 04/14/2026

Case Organization

DK Advocates (DKA Tucson)

https://www.dkajobs.com/

1502 E Broadway Blvd, Tucson, AZ 85719, United States

11-50

Case Contributors

Case Disciplines

Community Organization and Social Action Economic Development, Work and Occupations Marketing Operations Organizational Culture Strategic Planning

Skills & Expertise

Analytics Framework Design Best Practices Research Community Engagement Competitive Benchmarking CRM Evaluation Dashboard Design Data Collection Data Management Database Design Employer Outreach Strategy Gap Analysis Impact Measurement Inventory Management Strategy KPI Development Needs Assessment Operations Strategy Organizational Analysis Partnership Development Process Mapping Program Design SOP Development Strategic Planning Workflow Design Workforce Development Strategy

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Background & Objective

The challenge or opportunity you are trying to address for the organization.

DKA (DK Advocates / dkajobs.com) is a Tucson‑based employment services organization focused on supporting individuals with barriers to employment—including limited work experience, disabilities, homelessness, criminal histories, and substance abuse—by helping them become employable and employed through training, job development, and placement services. DKA also operates business units like Pak Mail and Archive Advantage to provide hands‑on training environments. DKA offers a range of training programs and worksite experiences aimed at building skills and confidence for people facing obstacles to workforce participation. These include computer training, worksite internships, merchandise management, janitorial skills, front‑office operations, and more.
Learning Objectives

This is what students will learn as they complete the case.

 This case challenges students to design a scalable growth and operations strategy within a mission-driven workforce development organization. It emphasizes the intersection of social impact, operational infrastructure, and partnership development in expanding access to employment opportunities for underserved populations. Students will gain experience translating organizational constraints into actionable systems and strategies that improve both capacity and outcomes. The work closely mirrors real-world consulting and nonprofit strategy engagements focused on growth, partnerships, and operational effectiveness. 
  •  Analyze DKA’s current inventory of training programs, employer partnerships, and community resources to identify gaps relative to client needs 
  •  Evaluate best practices from comparable workforce development organizations to inform scalable inventory and partnership models 
  •  Design a strategic plan to expand DKA’s pipeline of employment, training, and community opportunities across priority sectors 
  •  Develop an employer and community partner outreach strategy that aligns incentives with DKA’s mission and client population 
  •  Assess trade-offs between internal program expansion and external partnership development to optimize resource allocation 
  •  Design a collections infrastructure, including systems and workflows, to track, manage, and maintain opportunity inventory at scale 
  •  Develop a KPI and analytics framework that links inventory growth and utilization to measurable employment outcomes 
  •  Synthesize operational, partnership, and data strategies into an integrated, executive-ready recommendation for organizational growth
Key Action Items

These are activities and action items you might want to complete in order to achieve the expected outcomes.

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