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Developing a Training Program Strategy for Retail Employees at True Religion

Last Updated: 04/01/2026

Case Organization

True Religion

https://www.truereligion.com/

500 West 190th Street, Suite 300, Gardena, CA 90248, USA

101-500

Case Contributors

Theresa Watts

Senior Vice President Human Resources, Diversity, Equity and Inclusion @ True Religion for 5 year(s)

in/theresa-w-b9026b1

Results-driven Human Resources, Organizational Business and Management Professional with broad-based experience in organizational design, development, and management within Fortune 500 companies. Accomplished seasoned professional who has earned a reputation for building/designing HR departments, consistently integrating the people, information, and technology of an organization to improve productivity, increase efficiencies, enhance quality, and maximize profitability. Collaborative leader with the ability to build, train, motivate, and mentor highly successful teams to outstanding performance. Effective communicator possessing excellent interpersonal and relationship-building skills. Consistently promoted and sought out for expertise. Expertise includes:

  • Organizational Development 
  • Strategic Planning
  • Project Management 
  • Employee Relations
  • Change Management 
  • Team Leadership
  • Process Improvement 
  • International Business Development and Operations 
  • Training and Development 
  • Coaching and Mentoring
  • Risk Assessment and Management 
  • Mergers and Acquisitions

Case Disciplines

Training & Development

Skills & Expertise

Adult Learning Theory Blended Learning Strategy Change Management Coaching & Mentoring Competency Framework Development Curriculum Design E-Learning Development Employee Engagement Instructional Design KPI Development & Performance Measurement Learning & Development (L&D) Strategy Learning Experience Design (LXD) Microlearning People Analytics Performance Gap Analysis Retail Training Strategy Role-Play & Simulation Training Stakeholder Engagement Training Effectiveness Evaluation Training Needs Assessment Training Program Development Workforce Analysis

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Background & Objective

The challenge or opportunity you are trying to address for the organization.

True Religion Brand Jeans, operating across the US, Canada, and the UK with 49 retail stores and 350 employees, is seeking to refresh its employee training program. With a young workforce and competitive retail landscape, the company aims to design a modern training program that drives engagement, comprehension, development, and retention.
Learning Objectives

This is what students will learn as they complete the case.

This case focuses on designing effective employee training programs within a retail environment to improve performance, engagement, and retention. Students will develop skills in needs assessment, instructional design, and performance measurement while aligning training strategies with business goals and workforce dynamics. 
  •  Analyze workforce needs and identify performance gaps across retail roles 
  •  Evaluate learning preferences and engagement drivers of a young, diverse retail workforce 
  •  Design training strategies using a mix of instructional methods (e.g., e-learning, role-play, simulations) 
  •  Develop clear training objectives aligned with employee competencies and business outcomes 
  •  Create inclusive training approaches that integrate diversity, equity, and inclusion principles 
  •  Build implementation plans that scale training programs across multiple store locations 
  •  Define key performance indicators (KPIs) to measure training effectiveness and business impact 
  •  Translate training insights into actionable strategies that improve sales, retention, and employee performance
Key Action Items

These are activities and action items you might want to complete in order to achieve the expected outcomes.

Milestones
Milestone #1
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Milestone #3
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Milestone #4
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